Terms of Service

Last updated: August 26, 2026

Welcome to Eleanor & Barnaby. These Terms of Service (“Terms”) govern your use of our website, digital products, content, and services.

By accessing our website, placing an order, purchasing a digital product, or using any content provided by Eleanor & Barnaby, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Eleanor & Barnaby

Eleanor & Barnaby provides educational digital products and resources related to everyday dog care, health awareness, nutrition, prevention, and responsible pet ownership.

For questions regarding these Terms or your purchase, contact us at:

supporteleanorandbarnaby@gmail.com

2. Eligibility

By using this website or making a purchase, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the legal age required to make online purchases, you may only use our services with the involvement and permission of a parent or legal guardian.

3. Digital Products

Products sold by Eleanor & Barnaby are primarily digital products.

After completing your purchase, you may receive access through a download link, digital delivery page, email, customer account, or another electronic delivery method.

No physical product will be shipped unless explicitly stated on the applicable product page.

You are responsible for providing an accurate email address and maintaining access to the device, internet connection, and software necessary to view or download your purchase.

4. Personal Use License

When you purchase a digital product from Eleanor & Barnaby, you receive a limited, non-exclusive, non-transferable license to use the product for your personal, non-commercial use only.

Your purchase does not transfer ownership of the intellectual property contained within the product.

You may not:

• Copy, reproduce, republish, or redistribute the product.
• Share purchased files with other individuals.
• Upload the product to file-sharing websites, social media, online groups, marketplaces, or public platforms.
• Resell, sublicense, rent, or commercially distribute any portion of the product.
• Modify the product and represent it as your own.
• Use our content to create substantially similar products for resale.
• Remove copyright, branding, trademarks, or ownership notices.
• Use our materials to train, populate, or build commercial databases, products, or services without our written permission.

Unauthorized sharing or distribution may result in termination of access and further action where permitted by law.

5. Intellectual Property

All content made available by Eleanor & Barnaby—including but not limited to text, graphics, illustrations, designs, downloads, digital products, branding, logos, product names, photographs, videos, layouts, and educational materials—is owned by or licensed to Eleanor & Barnaby and is protected by applicable intellectual property laws.

Except for the limited personal-use license granted after purchase, no rights are transferred to you.

6. Educational and Veterinary Disclaimer

The information provided by Eleanor & Barnaby is intended for general educational and informational purposes only.

Our content is not veterinary medical advice and is not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

Eleanor & Barnaby does not replace a licensed veterinarian.

Every dog is different. Health conditions, nutritional needs, medications, age, breed, medical history, and other individual factors can affect what care is appropriate.

You should consult a qualified veterinarian whenever you have concerns about your dog's health or before making significant changes to your dog's diet, medication, treatment, or medical care.

If your dog appears to be experiencing a medical emergency, seek professional veterinary care immediately.

7. No Guarantee of Results

We aim to provide practical and useful educational information, but we do not guarantee any specific result from purchasing or using our products.

Individual outcomes vary.

Nothing on our website or within our products should be interpreted as a promise that a particular action, routine, food, recommendation, or educational resource will prevent illness, cure a condition, extend a dog's lifespan, or produce a particular health outcome.

8. Product Information

We make reasonable efforts to describe our products accurately and clearly.

However, product images, mockups, previews, illustrations, page examples, and promotional graphics may be presented for illustrative purposes.

We may update, improve, expand, reorganize, or modify digital products over time without being required to provide every future version or update to previous customers unless explicitly stated at the time of purchase.

9. Prices and Payments

All prices are displayed in the currency shown at checkout.

Prices, promotional offers, discounts, and availability may change at any time without prior notice.

You agree to provide current, complete, and accurate billing and payment information.

By placing an order, you authorize the applicable payment provider to charge the amount displayed at checkout, including any applicable taxes or fees.

We reserve the right to cancel or refuse orders reasonably suspected of fraud, unauthorized payment activity, pricing errors, or misuse.

10. Promotions and Special Offers

Discounts, promotional pricing, launch offers, seasonal offers, coupon codes, and other promotions may be subject to separate conditions or expiration dates.

Unless otherwise stated, promotional offers:

• Cannot be combined with other discounts.
• Have no cash value.
• May be modified or withdrawn where legally permitted.
• Apply only during the advertised promotional period.

Purchasing before or after a promotional period does not entitle a customer to a retroactive price adjustment unless we expressly agree otherwise.

11. Refunds and Digital Purchases

Because our products are digital and access is generally provided immediately after purchase, purchases are generally considered final once the digital content has been delivered or made available.

Refunds are governed by our Refund & Returns Policy.

If there is a genuine problem with the delivery or access to your purchase caused by an error on our side, contact us within the period stated in that policy and we will make reasonable efforts to resolve the issue.

Where we cannot successfully deliver the product purchased, a refund may be provided in accordance with our Refund & Returns Policy and applicable law.

Nothing in these Terms limits any consumer rights that cannot legally be waived.

12. Delivery and Access

Digital access is generally provided shortly after successful payment.

Occasionally, delivery may be delayed because of:

• Payment processing.
• Incorrect customer information.
• Email filtering or spam protection.
• Internet or hosting issues.
• Technical maintenance.
• Third-party service interruptions.

If you do not receive access to your purchase, contact:

supporteleanorandbarnaby@gmail.com

We will make reasonable efforts to restore access or provide the purchased files.

13. Unauthorized Sharing

One purchase is intended for use by the individual customer who made that purchase unless otherwise stated.

Purchasing one copy and distributing it to friends, family members, groups, clients, communities, businesses, or online audiences is prohibited.

We reserve the right to restrict or terminate access where we reasonably believe a digital product is being copied, distributed, resold, or used in violation of these Terms.

14. Acceptable Use

You agree not to use our website, products, or services:

• For unlawful or fraudulent purposes.
• To violate intellectual property rights.
• To distribute malicious software or harmful code.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our systems.
• To scrape, copy, or systematically extract our content for commercial purposes.
• To impersonate another person.
• To abuse payment, refund, promotional, or access systems.

15. Third-Party Services

Our website may rely on third-party providers for services such as ecommerce hosting, payment processing, digital delivery, analytics, or website functionality.

These third parties may have their own terms and privacy practices.

Eleanor & Barnaby is not responsible for interruptions, technical failures, policies, or actions of independent third-party providers beyond what applicable law requires.

16. Website Availability

We do not guarantee that the website or digital services will always be available without interruption.

We may temporarily suspend access for maintenance, updates, security issues, technical problems, or circumstances outside our reasonable control.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, content, and digital products are provided on an “as is” and “as available” basis.

We make no warranties that:

• The information will meet every individual's needs.
• Every piece of information will remain current indefinitely.
• Use of our products will produce a particular result.
• Our website will always operate without interruption or error.

Nothing in this section excludes warranties or rights that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Eleanor & Barnaby will not be liable for indirect, incidental, consequential, special, or similar damages arising from the use of, or inability to use, our website or digital products.

You remain responsible for decisions you make regarding your dog and for obtaining appropriate veterinary care when necessary.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Eleanor & Barnaby harmless from claims, losses, liabilities, damages, or expenses resulting from your unlawful use of our services, violation of these Terms, or infringement of another person's rights.

20. Termination

We may suspend or terminate access to our services or digital products where we reasonably determine that a customer has:

• Violated these Terms.
• Engaged in fraudulent activity.
• Distributed our copyrighted materials without permission.
• Attempted to abuse our systems or services.
• Used our content unlawfully.

Termination does not give the customer permission to retain, redistribute, or commercially exploit our intellectual property.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, business practices, website, or legal obligations.

The updated version will be posted on our website with a revised “Last updated” date.

Changes will apply prospectively as required by applicable law.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. No Waiver

If Eleanor & Barnaby does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

24. Applicable Law

These Terms are governed by applicable law and are not intended to limit any mandatory consumer protection rights available to you under the laws that apply to your purchase.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy, and any additional terms displayed at checkout, form the agreement governing your use of our website and purchase of our products.

26. Contact

For questions regarding these Terms, your purchase, or access to your digital product, contact:

Eleanor & Barnaby
supporteleanorandbarnaby@gmail.com